Privacy Policy
This Privacy Policy describes how {{LLC_NAME}} ("we," "us," or "our") collects, uses, and shares information about you when you visit our website or use our Service.
1. Information We Collect
1.1 Information You Provide: • Account information: name, email address, password • Payment information: processed by Stripe, Inc.; we receive only the last four digits of your card and transaction metadata. We do not store full card numbers. • Communications: content of messages you send to {{SUPPORT_EMAIL}} • User content: comments, questions, or assignments you submit within the Service
1.2 Information Collected Automatically: • Usage data: pages visited, time spent, course progress, device type, browser type, IP address • Cookies and similar technologies: we use cookies for authentication, session management, and analytics. See Section 6 below.
2. How We Use Information
We use the information we collect to: • Provide, maintain, and improve the Service • Process payments and deliver purchased content • Send transactional emails (purchase confirmations, password resets, course updates) • Respond to your inquiries and provide customer support • Detect, prevent, and address fraud, abuse, and security issues • Comply with legal obligations
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases: • Contract: to deliver the Service you purchased • Legitimate interests: to improve our Service, prevent fraud, and operate our business • Consent: for non-essential cookies and marketing communications (where applicable) • Legal obligation: to comply with applicable laws
4. How We Share Information
We do not sell your personal information. We share information only with: • Service providers: Stripe (payment processing), hosting provider, email service provider, analytics provider — each bound by confidentiality obligations • Legal requirements: when required by law, court order, or to protect our rights and the safety of users • Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to affected users
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. After account closure, we may retain certain information as required by law (for example, transaction records for tax purposes) or for legitimate business purposes (for example, fraud prevention).
6. Cookies
We use the following types of cookies: • Essential cookies: required for the Service to function (authentication, session management) • Analytics cookies: help us understand how users interact with the Service • Functional cookies: remember your preferences
You can control cookies through your browser settings. Disabling essential cookies may prevent the Service from working properly.
7. Your Rights
7.1 Rights of All Users. You have the right to: • Access the personal information we hold about you • Correct inaccurate information • Request deletion of your information (subject to legal retention requirements) • Object to or restrict certain processing activities • Receive your data in a portable format
To exercise these rights, contact us at {{SUPPORT_EMAIL}}. We will respond within 30 days.
7.2 Additional Rights for EEA/UK Residents (GDPR). You have the right to lodge a complaint with your local data protection authority.
7.3 Additional Rights for California Residents (CCPA/CPRA). California residents have the right to: • Know what personal information we collect, use, and share • Request deletion of personal information • Opt out of the "sale" or "sharing" of personal information (we do not sell personal information) • Non-discrimination for exercising these rights
To submit a CCPA request, contact {{SUPPORT_EMAIL}}.
8. International Data Transfers
Our Service is operated from the United States. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States. By using the Service, you consent to this transfer.
9. Children's Privacy
The Service is not directed to children under 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete it.
10. Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version at this URL and update the "Last Updated" date. For material changes, we will provide additional notice (such as by email).
12. Contact
For questions, requests, or complaints regarding this Privacy Policy, contact:
{{LLC_NAME}} {{LLC_ADDRESS}} Email: {{SUPPORT_EMAIL}}